We DON'T bill tenants one dime for this service. No one ever indicated that this was not allowed under my contract. We have been transparent with Mediacom since 2012 relative to the shared service we provide to tenants in the building. At that time, they felt the problem was interference with other utility providers and the problem was located somewhere under the interstate highway that runs north-south to the west of our building. In the late summer, after countless service calls, one of the Mediacom people that I was talking to admitted that they were unable to solve the problem. Our business is totally dependent upon a fast and reliable internet connection. For many years we were informed that the problems related to speed were a result of people in the apartment complex just to the north of our building “stealing” the service illegally.įrom August through October, our internet speeds were less than 50MB down and 20MB up. I would take the service tech back to our IT room and before we got there they would inform me that they needed to do the test but they already knew that the problem was not on our end. We have had constant problems since then and their service techs were onsite so often, that we had the routine down. We entered into the agreement in good faith that Mediacom would be able to deliver the service that they had contracted to deliver.
This was sold to me as a way to solve all of the performance issues we had previously experienced.
#MEDIACOM BILL PAY ONE TIME DOWNLOAD#
In July 2017, Mediacom sold me on their new service which was for 1Gigabit download speeds and 100 MB upload speeds.
We had Mediacom technicians to the facility at least 4 time per year from the inception in 2012. Prior to July 2017 we experienced constant problems with the up and down speeds that we were receiving into our facility. From the beginning we experienced continuous service related issues with the service being down, the speeds being at lower than contracted levels and a whole host of other issues. Mediacom was selected as they provided a high-speed internet service that was useful in our business. During that time, we paid Mediacom over $23,000 for services. CEDAR RAPIDS, IOWA - We were recently informed that Mediacom Business Services was invoicing our company for an early termination fee for Internet Services that were provided by Mediacom from March 2012 through December of 2017.